Returns policy

Returns, Refunds & Order FAQs

We like to keep things simple, transparent and fair.

Because GrindCity products are made to order, we don't hold large amounts of ready-to-ship stock. This helps us reduce waste and only produce what is actually ordered.

Here's everything you need to know about returns, refunds and orders.

UK Returns

If you're based in the UK and you've changed your mind, ordered the wrong size, don't love the colour or simply decide an item isn't for you, you can return it within 30 days of receiving your order. START RETURN > https://account.grindcitygolf.com

Returns can be requested through our online returns portal, which will guide you through the return process.

For change-of-mind returns, the cost of returning the item is the responsibility of the customer.

Your statutory consumer rights are not affected by this policy.

Return Conditions

To be eligible for a return, items must be:

• Unworn and unused
• Unwashed
• In their original condition
• Suitable for resale
• Returned with original tags and product packaging where applicable

You're welcome to try an item on for size and fit, just as you would in a shop. However, items should not have been worn for a round of golf, washed or otherwise used before being returned.

Please take care when trying items on and keep all original packaging until you're happy with your purchase.

How to Return an Item

All UK returns should be submitted through our online returns portal.

The portal will provide the available return options and guide you through the process.

Please make sure your order is securely packaged and include any original product packaging and tags where applicable.

Once your return has been received and checked, we'll process your refund.

Refunds

Once your return has been received and processed, refunds will normally be issued within 5–7 business days.

Refunds are made to the original payment method used to place the order.

For eligible change-of-mind returns, the cost of returning the item is the responsibility of the customer.

Where statutory cancellation rights apply, your original standard delivery charge will also be refunded. Any additional cost paid for an upgraded delivery service is not refundable.

Exchanges

As our products are made to order, we're unable to offer direct exchanges.

If you've ordered the wrong size or would like a different colour or style, simply return your original item and place a new order separately.

If you're unsure about sizing before placing a new order, message us. We're always happy to help.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, misprinted or different from what you ordered, please contact us before returning it.

We'll review the issue and, where appropriate, arrange a return at our cost and work with you to resolve it.

Depending on the circumstances, this may include a replacement, repair or refund.

If something isn't up to our usual standard, we'll own it and put it right.

International Returns

We currently assess international returns on a case-by-case basis due to differences in shipping, customs and international logistics.

If you're an international customer and would like to return an item, please contact us before sending anything backso we can confirm the available options and any applicable return costs.

How Long Will My Order Take?

All GrindCity products are produced on demand.

Once your order is placed, production usually takes between 4 and 8 business days before shipping.

During busy periods or high-demand drops, production may occasionally take a little longer. If there are any unexpected delays with your order, we'll always do our best to keep you updated.

How Will I Know When My Order Is On Its Way?

You'll receive two emails relating to your order.

Order confirmation: This confirms that we've received your order and includes your order details.

Shipping confirmation: This lets you know that your order has completed production and has been shipped. You'll also receive tracking information where available.

Once shipped, delivery times vary depending on your country and the shipping service selected at checkout.

Need to Change Something After Ordering?

If you've placed an order and realise you've selected the wrong size, colour or product, contact us as soon as possible.

If production hasn't started yet, we'll always do our best to make the change.

Once your item has entered production, we're unfortunately unable to make changes as it is being produced specifically for your order.

Unsure About Sizing?

We know getting the right fit online isn't always easy, especially when our range includes different fits and silhouettes.

Every product has a size guide with measurements on the product page, and we strongly recommend checking these before ordering rather than relying solely on your usual size.

If you're still unsure, message us before placing your order.

We're more than happy to:

• Talk through measurements
• Explain the fit of different products
• Help you choose between sizes
• Advise on our boxy, cropped and more relaxed fits

Real people. Honest advice.

We'd much rather help you get it right before you order.